Parks Could Do More To Improve Customer Satisfaction
In examining the efficiency and effectiveness of DPR’s permitting process, the audit team assessed the extent to which DPR’s permitting procedures align with applicable legal requirements, leading management practices, and professional standards. “We also looked at whether DPR’s fees offset the cost of providing permits and maintaining the facilities. This is an area appropriately governed by policy,” explained Audit Supervisor LaKeshia Allen Horner. “DPR’s philosophy recognizes that the more the community benefits from a program or service, the more justification there is for taxpayers funding a portion of it.”
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